Returns & Exchanges
We want you to love your Paddington The Musical merchandise, but if your items aren't quite right, we offer returns and exchanges within 30 days of purchase. Items must be in their original, unworn condition with all tags attached to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the apparel in its original packaging, ensuring all official musical theatre tags and labels remain intact.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund will be processed once our team inspects the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing